Delay a Club Shipment

Delay a Club Shipment

Need to hold off on processing a customer's next club order? Winehub makes it easy to delay a shipment without disrupting your operations.

Steps to delay a shipment

  1. Navigate to Customers in Winehub.

  2. Select the relevant customer and scroll down to Subscriptions

  3. Click the three dots on the right to Edit Subscription.


  4. Scroll down to Upcoming Shipments.

  5. Click on Delay Shipment button.

  6. Choose a new processing date and confirm.


That’s it - your customer's order will now be processed on the newly selected date.

InfoDelaying a shipment does not change the customer's regular rebill schedule. Use this feature for one-off adjustments, such as when a customer is travelling or requests a later delivery for a specific order. 

    • Related Articles

    • Shipment Addons

      The Addons feature lets you add extra products to a wine club member's next upcoming order without altering their recurring subscription. Both the recurring club order and Addons are processed together in a single transaction. When enabled, Addons ...
    • Bulk Shipment Swap

      The Bulk Shipment Swap tool you to reset all customer selections in a variable club to a selection that is defined by you. This is useful for: Updating customer shipments to a new default selection Introducing a new standard offering Forced shipment ...
    • Club Runs

      The Club Runs section is where you can view and manage wine club subscription orders. WineHub automatically generates grouped orders for each specified shipping date based on the club and the selected frequency (fixed date or anniversary-based). For ...
    • Club Types

      Winehub offers flexible club subscription options tailored to customer preferences and business needs. Each club can be configured using one of four club types and can operate on either a fixed-date or anniversary-date shipment schedule. Fixed Case - ...
    • Club Perks

      Wine clubs are about more than just wine; they often come with exclusive perks to entice members and add value. Winehub provides robust tools for customising club-specific perks, allowing you to assign them to all delivery frequencies or tailor them ...