Failed Payments

Failed Payments

Winehub provides robust automation to help manage failed payment attempts for subscription orders, reducing manual follow-ups and improving club order success rates.

Info
Failed payments are only followed up automatically when Automatic Billing is enabled. If you use Manual Billing, then failed payments must be followed up manually,

Default Billing Settings

You can configure your default payment retry logic in Winehub > General Settings > Wine Clubs > Rebilling Settings. By default, the system is set to:

  1. Attempt payment once per day for 10 days after the initial failure
  1. Send a reminder email every 3 days during this retry window
  1. If the customer updates their payment details during this window, Winehub will attempt to charge the updated card again within 24 hours
  1. If no successful payment is made after 10 days, the shipment will be automatically skipped

Failed Payment Email

You can configure your failed payment notification in Settings > Action Email Templates. Read more.



Tracking Failed Payments

Skipped shipments due to failed payments will appear in the Failed Billing Attempts Report, located under the Administration section. You can also view these details in the Club Run Report.


Recommendations

  1. Ensure everyone in your team is aware of your billing settings
  2. Review the Failed Billing Attempts report regularly to identify affected customers
  3. Follow up manually where appropriate to prompt updated payment info
  4. You will need to process a manual order if you'd like to replace the failed/skipped club order

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