Payment Provider Not Enabled

Payment Provider Not Enabled

Issue

During a club run you may notice that some or all orders have failed with the following error;
Payment provider is not enabled on the shop

Common Cause

Generally this occurs when a payment method has been deactivated since the customer signed up as a member. For example, if Shop Pay was active when the customer joined as a member, then this would be listed as their default payment method. If you then deactivated this payment method, this would cause any membership orders attached to that payment method to fail and display this message.

How to Resolve

The only remedy for this error is to reinstate the missing payment method via Shopify. Or, you will need to seek alternative payment details for the customer and re-enter these. See Payment Methods for more details.

Info
If the failed billing attempts are from migrated contracts, ensure Stripe is enabled as a secondary gateway. You should see the following in your Shopify payments menu.

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