Getting Started with Club Management

Below is a summary of the key workflows involved in day-to-day club management. For detailed instructions, please visit the dedicated support articles

Creating a New Subscription

Creating a new subscription via Shopify POS or your website will always generate a transaction upon signup. For 'fixed date' clubs you could choose to use a Welcome Pack or Free Signup Product if you don't want to provide the regular club product upon signup. New subscriptions via Shopify Admin do not generate a transaction - for 'fixed date' clubs they will receive the next scheduled delivery and for 'anniversary date' clubs, you can set the next transaction date upon creation.

1. Create a new subscription via POS Connect (QR Method)

1. Create a new subscription via your Website
   

• Create a new subscription via Shopify Admin (without a transaction)
  

Updating a Subscription

Editing Customer or Club details

• Edit club selections 
  

• Update customer contact details

• Update customer address details and/or delivery preferences

• Update customer payment details

• Add Addons to a Shipment

Pausing, Skipping & Cancelling a Subscription

• Pause or resume a contract

• Skip or unskip a contract

• Cancel a contract

Managing Club Runs

• Managing a Club Run

• Replacing Club Run products

• Change Club Run date
  

• Managing Failed Payments 
  

• Process a Club Order early
  

• Related Articles

• Getting Started Checklist

  This article is designed to walk you through the setup process step by step, ensuring you're up and running with Winehub as quickly as possible. It is designed to provide simple instructions and links to additional articles where you can find more ...

• Club Types

  Winehub offers flexible club subscription options tailored to customer preferences and business needs. Each club can be configured using one of four club types and can operate on either a fixed-date or anniversary-date shipment schedule. Fixed Case - ...

• Club Runs

  The Club Runs section is where you can view and manage wine club subscription orders. WineHub automatically generates grouped orders for each specified shipping date based on the club and the selected frequency (fixed date or anniversary-based). For ...

• Club Perks

  Wine clubs are about more than just wine; they often come with exclusive perks to entice members and add value. Winehub provides robust tools for customising club-specific perks, allowing you to assign them to all delivery frequencies or tailor them ...

• Basic Club Setup Guide

  Winehub makes launching and managing your wine club easy. Whether you’re starting simple or diving into a highly tailored program, we’ve got you covered with Basic Mode and Advanced Mode. Before you begin, ensure that all products required for your ...