The Expired Cards report provides a forward view of upcoming expiring credit cards linked to active club subscriptions. This allows you to proactively contact customers before billing is impacted, reducing failed payments and protecting recurring revenue. By addressing card updates early, you can minimise disruption to club runs and improve retention outcomes.
Administration Reports
Effective club and subscription management relies on staying ahead of potential disruptions and identifying trends that could impact customer satisfaction. Winehub’s suite of Administration Reports provides crucial insights into stock levels, customer behaviour, and payment issues, ensuring your operations run smoothly and your subscribers remain engaged. By regularly reviewing these reports, you can take proactive steps to manage inventory, address skipped or cancelled subscriptions, and resolve payment failures before they impact your revenue stream.
1. Low Stock Club Products
The Low Stock Club Products table helps you manage inventory by providing a list of products used in wine clubs that are running low. It estimates the run-out date based on active subscriptions, showing today's date if the product is already out of stock, or no date if stock is sufficient for over a year or if there are no subscriptions linked. This feature enables proactive stock management to ensure uninterrupted deliveries.
2. Skipped Subscriptions
The Skipped Subscriptions table tracks subscription shipments that have been skipped, allowing you to filter results by dispatch dates and export to CSV. This helps you identify patterns or seasonal trends in skipped shipments, enabling you to refine engagement strategies and adjust offerings to better meet customer needs.
3. Winback Skipped Subscriptions
The Winback Skipped Subscriptions table provides a list of shipments that have been skipped, along with whether they have been targeted with a Winback Flow or not. This is also where you can create and manage winback flows for customers and manage skip reasons.
4. Cancelled Subscriptions
The Cancelled Subscriptions report tracks when subscriptions were cancelled, providing a timeline of membership loss. This information allows you to monitor churn and identify areas for potential retention improvements or adjustments to your wine club offerings.
5. Failed Billing Attempts
The Failed Billing Attempts table tracks failed payments due to customer inaction after receiving multiple automated reminder emails. Payments are listed as failed only after all attempts (default is 10) have been exhausted, giving you a clear view of unresolved payment issues and helping prioritise follow-up efforts or alternative retention strategies.
6. Expired Cards
7. Staff Attribution
The Staff Attribution report tracks wine club sign-ups by individual team members. When Staff Attribution is enabled, this report provides visibility into sign-up volume, conversion rates, and average order value by staff member - useful for performance tracking or incentive schemes.
8. Quarantined Orders (US only)
If using a 3rd party compliance integration like ShipCompliant or VinoShipper, all quarantined orders that are flagged for checking will be shown here. You can view, retry, edit or cancel orders from here either individually or in bulk.
9. Product Subscriptions
The Product Subscriptions report allows you to search for an individual product (SKU) and generate a report of which customers are subscribed to that specific product. This is useful for keeping track of both Wine Club selections and General Subscriptions as well.
9. Reservations (Tock only)
When Tock is successfully integrated with your store, you can use this section to view Tock reservations for a nominated time period and send Nominated Product emails.
9. Nominated Product Email Tracker (Tock only)
When Tock is successfully integrated with your store, you can use this section to keep track of Nominated Product emails that have been sent to customers.
Recommendations For Use
To maximise the value of these reports, we suggest scheduling regular manual reviews as part of your operational workflow. For Low Stock Club Products, set aside time regularly (according to your club schedule) to assess inventory levels and coordinate restocking as needed. For Skipped Subscriptions and Cancelled Subscriptions, review the data monthly to identify trends and strategise on re-engaging disengaged customers. Lastly, use the Failed Billing Attempts report regularly to follow up on failed payments, ensuring timely resolution and minimising potential revenue loss. These consistent check-ins will help maintain the health and success of your wine club
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