Updating Subscription Addresses

Like most eCommerce platforms, Shopify supports multiple customer addresses, with one always designated as the "default." While wine club subscriptions are typically sent to the customer's default address, this isn’t always the case. Some customers may choose to have their club shipments sent to another family member or a secondary residence, such as a holiday home. As a result, updating a club member’s address is generally a two-step process: first updating the default address in Shopify, and then updating the subscription postal address in Winehub.

Changing a customer’s default address in Shopify will NOT automatically update the address for any active wine club subscriptions.

If a club member provides a new address, it’s essential to confirm whether they would also like their subscription addresses updated. If they do, follow these steps:

1. Update the customer’s default address in Shopify.
2. Navigate to the active contract in Winehub.
   
3. Select 'More Actions' and use the 'Change Address' option to make changes.
   

You can select the address you just entered in Shopify from the Quick Address Selection panel

For customers with multiple active contracts, each contract must be updated manually to reflect the new address.

Customer Address Changes

While changing addresses is a multi-step process for administrators, customers can simplify the process through the Customer Portal. Under the Addresses tab, customers have the option to "update all memberships" with their new default address, applying the changes across their subscriptions automatically. If they don't choose this option, they will be prompted to confirm this upon saving.

Changing Delivery Type

If a customer would like to change their club shipments from 'delivery' to 'pickup', or vice versa, you can do this in the address section in Winehub too. 

1. Navigate to the active contract in Winehub.
   
2. Select "More Actions" and then 'Change Address' at the top of the page
   
3. Choose the correct delivery type at the top of the popup
   

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