Delivery Frequencies
Delivery frequencies define the schedule options you offer to customers when they join your wine club - such as Monthly, Quarterly, or Bi-Annually. You can add as many frequencies as you like, and there's no limit. For each frequency, you then choose how and when customers are billed, using either Fixed Date or Anniversary Date rebilling methods.
Each frequency is a distinct configuration with its own billing schedule, discount structure, and perks - so a Monthly member and a Biannual member can have a completely different experience within the same club.
1. Fixed-Date Rebilling
Billing occurs on specific, pre-defined calendar dates set by the admin. Fixed-Date billing is generally the easiest option from an operational standpoint. Your club runs are predictable, your fulfilment window is known in advance, and it's simpler to plan staffing and stock around.
- Bi-annual deliveries: June 1st and December 10th.
- Quarterly deliveries: March 30th, June 1st, October 30th, and December 10th.
2. Customer Purchase Anniversary-Date Rebilling
Rebilling is based on the customer’s signup date, with intervals defined by the admin. Anniversary billing offers more flexibility for the individual customer as they're always billed relative to when they actually joined, which can feel more natural and personal. This model also delivers a steady club cashflow throughout the year, rather than a few large spikes.
- Every 3 months (e.g., signup date of January 15th rebills on April 15th, July 15th, and October 15th).
- Every 6 months (e.g., signup date of January 15th rebills on July 15th and the following January 15th).
Additional Frequency Options
- Frequency-Specific Discounts:
- You can assign unique discounts to each delivery frequency to incentivise specific schedules.
- Example: Offer a 20% discount for quarterly deliveries and a 10% discount for bi-annual deliveries.
- Read more: Frequency Pricing & Case Size Discounts
- Visibility Settings:
- Toggle whether each frequency is visible to customers on the front end.
- Use Case: Hide a frequency like "once per year" if you want to restrict new members from signing up to that option.
Related Articles
Delivery method pickup pickup option location is invalid
Issue During a club run or when updating delivery preferences, you may receive an error advising that Delivery method pickup pickup option location is invalid. Common Cause The location selected for fulfilment of this subscription does not have ...Case Size Discounts
Creating Case Size Discounts Once you set up your case sizes and delivery frequencies for your variable bottle club, you'll have the option to define case size discounts. To add a case size discount, scroll down to the Restrictions per Case Size ...Frequency Pricing
Frequency pricing determines the price customers pay for their club membership based on their chosen delivery frequency. For example, a bi-annual delivery frequency might offer a 15% discount, while quarterly deliveries might provide a 20% discount. ...Bulk Shipping Rate Swap
The Bulk Shipping Rate Swap tool allows you to quickly update shipping rates and carrier codes across multiple wine club subscriptions without editing each customer manually. This tool is ideal for: Updating shipping rates in bulk Changing shipping ...Club Perks
Wine clubs are about more than just wine; they often come with exclusive perks to entice members and add value. Winehub provides robust tools for customising club-specific perks, allowing you to assign them to all delivery frequencies or tailor them ...