Winehub allows both administrators and customers to update club selections, frequency & quantity at any time before the shipping cut-off date. Editing club selections ensures that customers receive the wines they want and that your club orders remain flexible and tailored.

Who can edit club selections?

• Customers: via the Customer Portal (before the shipment cut-off)

• Admins: via the Winehub Admin Dashboard at any time (up until processing begins)

How to edit a club selection (Admin)

1. Search for the Customer:

   • Go to Customers in the Winehub admin dashboard

   • Use the search or filters to locate the customer 

2. Open the Subscription Contract

   • Open the customer record and scroll down to Subscriptions

   • Click the three dots on the right hand side and select Edit Subscription Details
     
     
     
     

3. Modify the Selection

   • At the bottom half of the contract page, you’ll find the list of eligible wines and current selections

   • Adjust the frequency, bottle quantities, and or replace wines as needed

   • Ensure the total quantity matches the club requirements (e.g. 6 or 12 bottles)
     
     
     
     
     

4. Save Changes

   • Click Save to apply the new selection.

   • If within the editable period, the update will apply to the next scheduled shipment.
     
     

How to edit a club selection (Customer)

1. Login to the website

   • Create a new customer account using wine club email if required
     

2. Click on Subscriptions
   

1. Note that you may have changed the name of this tab (eg. to Wine Clubs or similar)
   

3. Click on Edit Subscription
   

1. Note that you may have changed the name of this button (eg. to Edit Wine Club or similar)
   
   

4. Modify as required
   

1. You can change case size, frequency & selected wines according to your club settings
   
   
   
   
5. Save your changes 
   
1. The customer will receive a confirmation when club changes are saved successfully
   
   
   

Important Notes:

• Editing custom wine selections is only applicable to Variable Case Clubs

• For Fixed Case Clubs, you may edit frequency, quantity and fixed case choice if your club settings allow

• Changes must be made before the club run cut-off date (set in your General Settings)
  

• Customers can also update their selections in their portal unless restrictions have been applied