Troubleshooting
Dynamic Checkout Buttons
What Are Dynamic Checkout Buttons? Dynamic Checkout Buttons are accelerated payment options that appear on many Shopify themes, typically on Product Pages and within the Cart or Checkout. These buttons allow customers to bypass the standard cart ...
POS Connect Errors
There are two common errors that you may experience with the Winehub POS Connect extension and both of them are realtively simple to rectify; POS Connect requires the most recent version of Shopify POS to be installed to function correctly. If you ...
Incorrect Taxes
If your tax calculations in Shopify invoices are incorrect—even after configuring your general tax settings—it may be due to specific Shopify Markets settings and product-level tax configurations. These issues are entirely related to Shopify’s ...
Insufficient inventory
Issue During a club run or subscription billing attempt, you may receive an error advising of 'Insufficient Inventory' Common Cause This error occurs when you are Tracking Quantity on a product that is out of stock and does not have Continue selling ...
Email Deliverability Issues
If you're experiencing issues with Winehub emails not being delivered (after setting up and verifying your Automated Emails), there are a few potential reasons. One common cause is DMARC authentication, a security setting used by some email servers ...
Customer Unable to Login
Issue Customers report that they are unable to log in, and the "Forgot Password" function does not work. Common Cause In most cases, the customer has not actually created a website account. Important Clarification: Having a wine club membership does ...
Delivery method pickup pickup option location is invalid
Issue During a club run or when updating delivery preferences, you may receive an error advising that Delivery method pickup pickup option location is invalid. Common Cause The location selected for fulfilment of this subscription does not have ...
No Inventory Location Found or Enabled
Issue During a club run or rebilling a subscription, you may encounter advising No inventory location found or enabled. Common Cause The two main causes of this issue are: One or more of the products involved in the shipment does not have the correct ...
Customer Portal - Amount No Decimals
Issue Instead of showing sales totals, the customer portal is displaying {{ amount_no_decimals }}. Common Cause This issue is caused by a theme clash with Shopify's coding language, liquid. How to Resolve The solution to this liquid error is to edit ...
Payment Provider Not Enabled
Issue During a club run you may notice that some or all orders have failed with the following error; Payment provider is not enabled on the shop Common Cause Generally this occurs when a payment method has been deactivated since the customer signed ...
Out of Stock Error
Issue When signing up to a club you may encounter the following Out of stock checkout alert. Common Cause This error is usually caused by two different scenarios: Either the product is not published to the Online Store Sales Channel, or there is no ...
Deleted and Draft Products
Issue When managing a wine club or processing a club run, you may encounter a warning about Deleted or Draft Product. Common Cause This error will only show when a previous club product has been deleted or set to draft in Shopify. Wine Club ...