General
Glossary of Key Terms
This glossary defines the key terms used throughout Winehub. Because Winehub integrates wine clubs, loyalty, allocations, referrals, POS, Shopify and payment gateways, some terminology overlaps. This guide is designed to give you clarity across ...
Combining Discounts
Winehub features a powerful discount management system designed to deliver the right offer to the right customer, while protecting your margins and simplifying operations across clubs, loyalty programs, and general eCommerce. How Discounts Are ...
Shopify Billing
All Winehub subscription charges and managed revenue fees are processed directly through your existing Shopify billing account. These charges appear on your standard monthly Shopify bill for streamlined accounting and record keeping. To view or ...
Understanding Perks
Winehub provides an extensive suite of perks that go beyond standard discounts and free shipping. Whether you're looking to drive additional purchases from wine club members between shipments or incentivise customers to move up your loyalty tiers, ...
Automatic Discounts
By default, Winehub discounts are applied manually. This means that unique discount codes are generated for each customer, accessible via their customer portal, and must be applied manually at checkout. What Are Automatic Discounts? Automatic ...
Managed Revenue
Winehub applies a processing fee of either 1.75% or 2% to all Managed Revenue transactions. What is Managed Revenue? Managed Revenue includes: Any sale where Winehub’s member benefit engine is used to process the transaction. Recurring transactions, ...
Action Email Events
Automated Email Events Winehub automated emails are dispatched automatically based on their associated event. The system manages the processing of these events, and the template contents of each email can be customised by you (Settings > Action Email ...
Understanding Tags in Winehub
Tags in Winehub play an important role in reporting, automation, and customer segmentation. They help businesses streamline processes, track customer interactions, and trigger automated workflows. Winehub supports Product Tags, Customer Tags, and ...
What's New in Winehub?
Welcome to our overview of what's new in Winehub! This is where you can keep up to date with the latest features and updates to Winehub. Each month, we’ll add details of new and enhanced functionality to keep you informed about improvements and ...
Staff Users
The Staff Users function features a standalone staff portal that provides an overview of membership benefits. Because this portal is totally separate from Shopify and Winehub, it can be useful if you are not using Shopify POS or for staff members ...
Administration Reports
Effective club and subscription management relies on staying ahead of potential disruptions and identifying trends that could impact customer satisfaction. Winehub’s suite of Administration Reports provides crucial insights into stock levels, ...
Advanced Analytics
The Advanced Analytics feature uses sales data and WineHub’s rich product metafields to provide detailed sales analysis. While the Dashboard provides a topline overview of sales by wine club and/or loyalty tier, Advanced Analytics provides more ...